Across
- 1. How we stay up to date on the happenings of a case
- 4. 3-letter term for an unresponsive customer
- 8. The escalation we do if a person has more than 20k followers
- 9. Our safety queen
- 11. The Khoros status we should be in while handling emails & other tasks in OneCRM
- 13. Closure status of a conversation we haven't, and don't need to engage with
- 14. The most mentioned NFL Player on this team (shoutout Nicole)
Down
- 2. Phrase seen in the Isolation 2 queue (3 words)
- 3. Bret's mascot/alter ego
- 5. Serin's favorite pokemon
- 6. OneCRM's grandparent
- 7. The type of tag that lets you know how a customer is feeling
- 10. The source for our sources! Find articles here
- 11. Abbreviation for the week during which we celebrate our hard work and have lots of fun activities!
- 12. The way we get in touch with dealerships and RFLs