Across
- 2. a view-only tool that provides access to view data from the Zendesk platform.
- 4. the billing management system used by Spectrum Mobile support groups for billing and managing customer accounts
- 5. a portal tool that has various tabs to assist with account handling for all customers.
- 6. tool that provides us with how-to articles and general info about tools and processes for Spectrum agents.
- 7. a program that allows you to shine a spotlight on your colleagues' performance and everyday excellence.
- 9. tool used to validate devices, SIMs and port-in eligibility.
- 10. tool used to create identities and reset passwords for customer accounts.
Down
- 1. tool that lets mobile agents know when to keep calls and when/where to transfer calls for Mobile service requests.
- 3. where agents can stay up to date with information on tool and Spectrum mobile outages.
- 4. a team site that provides agents with additional support options and connects spectrum agents to shared files, news and information.
- 8. tool used by mobile agents/leads to submit escalation tickets.