Across
- 3. __ days is the priority for a free repair (2)
- 4. Service product for a relay shorter than 10 mtrs (4)
- 5. A legal notice served to a customer informing them of our intention to investigate/excavate in their land to repair a pipe not belonging to them (7,3)
- 6. Service product for a free repair (4)
- 8. System used to release a service product (3)
- 9. Whether the property is owned or rented, YW must liase with the ____ _____ (3,5)
- 12. Where the customers pipe enters their property (5,2,5)
- 13. Industry wide plumbing assurance scheme (9)
- 14. Service product for an internal leak (4)
- 15. YW has the power to __________ the service if the situation deteriorates, becomes an emergency or the property appears to be unoccupied (10)
- 16. This is added to ICE to indicate that the property has had a free repair (5)
- 17. Legal notice served to a customer for a leak on private pipework (7,2)
- 18. YW mapping system (7)
- 19. YW billing system (7)
Down
- 1. Service product for an external leak that is not eligible for a free repair (4)
- 2. Service product for a relay longer than 10 mtrs (4)
- 5. Section of service pipe which is the customers responsibility (6,4)
- 7. £___ is the maximum contribution per property for a relay (3)
- 10. System used to log all customer contacts (3)
- 11. Service product for a leaking overflow (4)
- 12. Paperwork signed before a free repair order can be raised (10,4)
- 13. A legal document obtained from a Magistrate to gain entry in to private land/property (7)