Across
- 4. where to find the events
- 5. technique used to handle complaints
- 6. PMS System that is used in the Front Office
- 7. gross revenue divided by max revenue
- 8. how many rooms the campus hotel has
- 9. company pays for everything
- 11. which Green Key does Stenden has
- 12. guest pays on departure
- 13. sheet with the guests information
Down
- 1. selling guest products from different departments
- 2. rooms with shared bathroom
- 3. smaller studio
- 10. gross revenue divided by rooms sold
- 14. price for breakfast
- 15. status of a room that can be sold when necessary