Across
- 2. Not all rooms are created _______
- 3. _______ overbooking is an effective strategy to overcome no-shows and cancellations
- 5. A revenue management strategy that instructs reservationists to decline any room reservation request that does not equal or exceed the predetermined minimum number of nights allowed
- 7. Stay restrictions is also known as stay _____
- 8. _______ rate for room is a long-term room rate whose availability is agreed to in advance and for the duration of the contract agreement e.g. airline crew
- 10. A date on which guests are not permitted to begin their hotel stays
- 14. A discount is offered to long-stay guest when the length of a guest’s stay offsets the rate _______
- 15. ________ is the single most significant RM-related effort that can be undertaken by a front desk staff upon a guest’s arrival at a hotel
- 18. All of the unique forms of guest room products offered for sale by a lodging facility is known as _____ inventory
- 19. The room code used to identify a non-smoking, double-double room
- 20. When devising room codes, RMs should strive to create the ______ number of them
- 23. A property-specific notation used by a hotel’s PMS to specify the price of a unique room product is known as ____ code
- 24. ________ rate for room is when an agreement is provided to a select group of travellers, subject to availability, rooms at and agreed on and discounted rate e.g. corporate rates, govt staff rates
- 25. A selling approach that seeks to sell a hotel’s highest priced items prior to the sale of its lower priced items
- 26. Matching _______ with demand is a challenge faced by most organisations
Down
- 1. Stay ______ is a duration rules and limitations related to guests’ arrival dates, departure dates and minimum stay lengths
- 4. An individual, short-term traveller is known as _________
- 6. Another name for rate code is rate ____
- 9. ‘Walking a guest’ is a term used to relocate a guest with a confirmed reservation at a hotel to an ________ property
- 11. Guest will perceive a higher value based on ___ configuration
- 12. In a wedding package, a discount is offered when the total revenue generated by the sale offsets the reduction in _____ rate
- 13. _______ overbooking can be caused by damaged rooms, staff errors, inventory availability errors, guest overstay
- 16. An example of _____ solutions - rent additional facilities
- 17. A discount is offered to ______ purchase when the number of rooms purchased is large
- 20. To accept more reservations than available capacity is known as ______
- 21. The process of managing channels is known as hospitality ________ warehouse management
- 22. A selling approach that seeks to sell an hotel’s lowest priced items prior to the sale of its higher priced items
- 26. A property-specific, shorten description used to identify a specific room product in a hotel is known as room ________