Across
- 3. conscious designing of retail space and its various dimensions to evoke certain effects in buyers
- 4. an example of this would be arranging for a local store to give unsold items to a food pantry
- 8. orientation A general attitude toward shopping
- 12. pressure A typical antecedent state that a consumer might experience as he or she approaches the purchase environment
- 13. a simulated outdoor environment in a retail store setting
- 16. buying a sudden urge to purchase something
- 17. image The personality of a retail store
- 18. store consumers participate in the production of the products or services they buy
Down
- 1. space A store environment that has been made to resemble a living room where customers can relax, hang out with friends, or even learn
- 2. Others who are present in a consumer's physical and social environment when purchases are made
- 5. A garage sale is an example of THIS type of recycling
- 6. situation includes a buyer, a seller, and a product or service and other factors.
- 7. theory The psychological dimension of time or how it is experienced
- 9. environment includes the shopping experience, point-of-purchase stimuli, and sales interactions.
- 10. poverty the feeling of always being pressed for time
- 11. satisfaction a post-purchase process of evaluating how well a product met your expectations
- 14. stimuli A coupon-dispensing machine in a grocery aisle and an employee handing out free samples of a new product
- 15. rituals The steps that consumers practice to gradually distance themselves from things they treasure so that they can sell or recycle them