Across
- 3. One of the three overlapping systems of need (with Use and Meaning)
- 5. What Ariadne did when she zoomed out of the helmet problem
- 7. The "aha" that emerges from listening to stories
- 8. Cultural norms that tell us what behavior is "okay"
- 11. Bob McKim renamed his class this in 1977
- 14. Point of ___: the lens Ariadne had to shift
- 15. Breaking down what you observed; paired with synthesis
- 16. The free safety item Stanford distributed to 1,800 freshmen
Down
- 1. Combining observations into a whole, paired with analysis on the needfinding map
- 2. One of the three systems of need alongside Usability and Use
- 4. Eames called this a 'constraint'; McKim called it central
- 6. The iterative recognition and response to Need
- 9. Ariadne's traffic intervention that cut injury collisions by 75%
- 10. The third fundamental needfinding skill, responding through making
- 12. Understanding people from the inside out
- 13. "Seeing the ___" — uncovering a user's unspoken assumptions