Across
- 3. What is the most important factor of a call?
- 5. – There is no I in _____
- 7. – Who scores you for your calls
- 9. When you enroll a member what RM Option do you use
- 10. Workspace Desk addition
- 13. Where to find your script/tools
- 15. – Name of the program?
- 16. -Completed assessment
- 17. – Complex Case Management (Outpatient)
- 18. Word for word, line for line
- 19. Who call after you call WDE number when working with PDM
- 20. – MSK Items equals…
Down
- 1. PDM/CCM
- 2. – Define GBD
- 4. - Post Discharged Management (Inpatient)
- 6. What is your Title
- 8. - Ineligible /deceased
- 11. Trevor Arthur is what to you?
- 12. – Where do you work at
- 14. _ what do call our customers
- 15. Member refuses program, what do you do?