Across
- 2. Request submitted for payment of healthcare services
- 4. Medication ordered by a healthcare provider
- 7. Amount paid before the plan begins sharing costs
- 10. Successful outcome to a member's issue
- 11. Card members show when receiving care
- 12. Standard of excellence in member interactions
- 13. What a health plan provides
Down
- 1. Person enrolled in a health plan
- 3. Doctor, hospital, or healthcare professional
- 5. Group of contracted healthcare providers
- 6. Understanding a member's concerns and feelings
- 8. Verification that a member is enrolled
- 9. Services and coverage included in a health plan
- 13. Fixed amount paid for certain healthcare services
- 14. Process of joining a health plan
- 15. Approval required for certain services