Across
- 3. Deliberately softening, slowing, or shifting the pitch and pace of your voice to match the emotional weight of the moment. (three words)
- 4. Asking thoughtful, open-ended questions that encourage someone to elaborate, clarify their thinking, and reveal what really matters to them. (two words)
- 5. Restating what someone has said in your own words, to confirm understanding and show you've truly grasped their meaning and feelings.
- 6. Fully focusing on the speaker rather than waiting for your turn to talk, including attending to their message, tone, and non-verbal cues. (two words)
Down
- 1. Genuinely considering perspectives, ideas, or feelings that differ from your own, without rushing to judge or dismiss them. (two words)
- 2. Subtly matching another person's posture, gestures, or facial expressions to build rapport and signal that you're engaged and in tune with them. (three words)