Across
- 1. Short name for identified process areas in eTOM
- 3. Process area of the eTOM that takes care of order fulfillment
- 5. TMFORUM business solutions framework
- 6. Process area of eTOM that proposes handling customer problems
- 9. This framework Grouping processes and their associated information into recognizable applications
Down
- 2. Process area of eTOM that proposes charging and billing
- 4. The industry association that came up with eTOM
- 7. Framework providing information/data reference model along with a common vocabulary for implementing business processes
- 8. Lists out all processes required by service provider