Across
- 4. potential house count, security concerns, and request for amenities and supplies.
- 5. vary the size and scope of the hotel.
- 6. is very necessary , they work closely in maintaining guest security.
- 9. communicate on room status and request for maintenance service.
- 13. assisits the sales and marketing department in delivering hospitality professionally.
- 15. is the most important in the hotel.
- 16. relies upon the front office to provide data on guest history and reservation for sleeping room
- 17. may rely upon the front office staff to act as an initial point of contract for potential employees in all departments.
- 19. must know the occupancy status of a room before attending to plumbing heating or air conditioning problems.
- 20. by foreseeing his needs, providing immediate attention, and complementing the guest.
Down
- 1. by anticipating his needs, providing timely or immediate attention and giving suggestion or options.
- 2. by calling or addressing by his name, remembering his preferences addressing and greeting him.
- 3. cooperate by relaying message, providing accurate information on vouchers.
- 7. make the guest feel at home
- 8. by knowing the guest's preferences and offering options promptly.
- 10. handles the credit, accounts receivable, accounts payable, and night audit.
- 11. relies upon the front office staff to provide a daily summary of financial transaction through-prepared night staff.
- 12. is also used to measure efforts to meet budget targets.
- 14. which often combines the functions of a marketing and sales department and a food and beverage department.
- 18. by foreseeing his needs, providing timely or immediate attention