Across
- 3. our director
- 4. private conversation
- 6. this happens every Sunday
- 8. an apology
- 9. One State in which we can bill to the account
- 11. where we download programs to watch
- 13. quality guidelines
- 15. set top box
- 18. Script for snowy screen
- 19. what we use to change the channel
Down
- 1. fulfillment required on most calls
- 2. we use this to order entitled replacements
- 5. weekly meeting
- 7. what we are required to upsell
- 10. where we find our metrics
- 12. with whom we are currently in contract negotiations
- 13. group conversation
- 14. customers can use this to access programs on mobile devices
- 16. happen twice a year
- 17. our manager