Across
- 5. Due to resistance of __________, many African Americans cite this behavior as rude and evidence of racism
- 6. The issue at hand regarding shopkeeper-customer encounters
- 8. The second group involved (clue: they're from America)
- 10. This type of FACE is when people want approval, understanding, and solidarity
- 11. First method of data collection (clue: watching people)
- 13. The first group involved (clue: they're from Asian)
Down
- 1. These types of differences can lead to misunderstandings in intercultural communication
- 2. In this type of service encounter, there is discussion of more sociable, interpersonal topics
- 3. Overall, ___________ due to cultural and linguistic differences & socio-cultural conditions are why there are tensions between African Americans and Korean storekeepers
- 4. Second method of data collection (clue: talking to people and asking questions)
- 7. This type of FACE is when people do not want to be imposed on
- 9. In this type of service encounter, few words are said and only last just seconds
- 12. Limited proficiency in this language also contributes to Korean immigrants and their inclination to speak, which then leads to perceptions of rudeness and racism.