Across
- 2. A person who creates and shares a message
- 5. The process of creating a profile of the intended receivers of a message
- 6. An informal communication channel in an organization
- 10. Words used in a spoken or written message
- 12. Data that should be kept private or secret
- 15. Things/conditions outside the receiver/sender that hinder communication
- 17. A positive feeling or attitude toward others; the positive reputation or image of a company
- 18. Reviewing material to get a basic understanding of the objectives you are going to read
- 19. The mode or form used to send a message, such as speaking person-to-person or sending an e-mail
Down
- 1. An idea expressed by a set of symbols
- 3. The physical and social setting in which a message is sent or received
- 4. A person who hears, sees, or reads symbols and interprets a message
- 7. Sending and interpreting messages related to products, services, of a company
- 8. The process of hearing and focusing attention to understand an oral message
- 9. Things or conditions that interfere with the communication process
- 11. Things/conditions within the receiver/sender that hinder communication
- 13. Actions or conditions that express a meaning
- 14. The response of a receiver to a message
- 16. The process of seeing and interpreting written words and other symbols