Across
- 4. Having your own _______ before you talk to customers also puts you in a position where you can understand the customer's vision.
- 7. What did the area manager score on the first hole?
- 8. _______ creates credibility.
- 10. Who is the author of Raving Fans?
- 12. The first thing you have to do when talking to customers is gain _______.
Down
- 1. Listen to the music as well as the _______.
- 2. RFI stands for ____ ______ _______?
- 3. You should always create a vision of perfection _______ on the customer.
- 5. A customer should always feel __________.
- 6. You can only serve the customer's needs if you know what they _____ _____.
- 9. Deliver the vision plus ______ percent.
- 11. According to Andrew, you have to _____ your talk.