Across
- 2. The ABC storytelling
- 6. answering client concerns
- 8. communication components (tone)
- 10. the "3 __ " technique
- 12. Break the ice
- 13. storytelling and product knowledge
Down
- 1. communication components (words)
- 3. Get to know the client needs
- 4. The ABC storytelling
- 5. offering from lower value to higher value
- 7. communication components (gesture)
- 9. The ABC storytelling
- 11. final step of Longchamp Experience