Across
- 3. you would use this to complete everything in store from business intro to booking a customer in for a data migration
- 6. This is very popular with customers who want to extend their battery life on their iPhone
- 11. only available if you purchase in an Apple Store
- 13. a service provided by customers if they need to continue learning more about their products
- 15. You use this to access iTunes on your computer
- 16. A way for customers to shop on their terms
- 18. this is the first person who represents the brand and makes the customer feel comfortable coming in the store
- 19. The soul of the Apple Store
- 21. What we call a customer who leaves very, very happy.
- 22. The origin of your fearless store leader
Down
- 1. The goal of the entire family room team is to improve this everyday
- 2. a term used when everyone brings their A game and the store runs smoothly.
- 4. these are essential to enhance communication in store
- 5. The 4th step in the Apple steps of Service
- 7. When you purchase an item and need additional support, you would use this service
- 8. highly anticipated and currently in beta form
- 9. you can use this if you want to use wireless speakers to play music from your Mac
- 10. The engine of the store
- 12. you would add this to an order to improve the customer experience as product is delivered
- 14. this small device released only 6 years ago has changed the face of technology and life as we know it
- 17. a shortcut to finding things on your Mac
- 20. a phrase used to encourage store awareness
- 23. the abbreviation for a team member who offers iPhone options at the GB