Across
- 1. ...The meter reads on the account are showing a continuous drop, even though someone is there using power.
- 3. ...An error in the deposit -NOT TO WAIVE IT.
- 4. ...BP states that their location shows a different meter than the one shown on the bill.
- 7. ...An inhouse Escalation.
- 9. ...Escalated ticket for a closed account to send out a refund for a credit left on the account.
- 10. ...Dead gas meter
- 13. ...BP states that the trees are affecting the lines that go from pole to pole along the road.
- 15. ...The BP states that they need to update the contact information for verification to contact them.
- 16. ...An out of statute write off & we're transferring the balance or the payment to cancel it out.
- 17. ...Streetlight is on during the day.
Down
- 1. ...An overpayment refund request, payment investigation.
- 2. ...An in statute write off & we're requesting to transfer the balance to the new account.
- 5. ...BP states that the trees are affecting the lines that go to their home.
- 6. ...BP request for credit history to take to another utility company.
- 8. ...a BP has gone through a legal name change-such as Jack to Jill.
- 11. ...BP stathes that they were billed commercially instead of residential.
- 12. ...a BP is requesting another copy of their bill.
- 13. ...Inverted meter reported at the location.
- 14. ...escalated ticket to apply level bill credit immediately.