Across
- 3. We cannot change this for providers
- 6. Third step in our call flow
- 7. We help them along with families at FSCC
- 10. Travel expense completed here
- 11. We help providers update this
- 12. We need this for every search
- 14. Database use to conduct referral searches
- 15. They pay for child care
- 16. We log into this every morning
Down
- 1. When we connect the caller to a live person
- 2. The FSCC is in this DECAL division
- 4. The type of customer service we strive to provide at FSCC
- 5. Where I find Olli trainings
- 7. Evoke strong emotional or psychological responses
- 8. Answer calls at FSCC
- 9. Manages the licensing/compliance for Childcare facilities
- 10. We report child abuse/neglect cases here
- 13. First word in the FSCC greeting