Across
- 1. - Each customer interaction can strengthen or weaken this crucial aspect of a business.
- 5. - In the marketing mix, this element refers to employees' interactions that shape customer perceptions.
- 6. - Different customer expectations and communication styles based on values and traditions.
- 8. - Customer feedback method used by companies to track and improve satisfaction levels.
- 9. - Elements like lighting, music, and decor that set the mood and impact the customer’s impression.
Down
- 2. - Support provided after a purchase to build customer loyalty and strengthen brand perception.
- 3. - All actions that help connect a business with its customers, ensuring smooth transactions and service.
- 4. - Efficient systems for this, especially in e-commerce, ensure products reach customers quickly.
- 5. evidence - Tangible elements like decor, cleanliness, and staff appearance that influence customer experience.
- 7. - Providing employees with this is essential for high-quality, consistent customer service.