Across
- 10. You will not leave a message for this Service Provider if the issue is resolved.
- 11. What should you place an account on before troubleshooting?
- 12. What type of system has a battery located in the keypad?
- 13. Who can be called if all troubleshooting options are exhuasted?
- 14. This must be provided by the customer in order to offer Tier 2 assistance.
- 15. What is the most common cause if the trouble is a communications failure or communication trouble?
Down
- 1. What type of system has a battery located in the control panel?
- 2. What can you offer to help the customer with if they are unable to arm the panel due to a fault?
- 3. What type of signal can be received if a sensor is not closed properly?
- 4. What is the code that can be used to disarm the system but will send a dispatchable signal?
- 5. What is attached in the transformer with black and red wires?
- 6. Can you assist a customer with Tier 2 assistance if they do not have a password?
- 7. Where can you find the battery for a hardwired system?
- 8. What is the last resort that you should offer if unable to silence the system?
- 9. A service message must always be left for this Tier 2 Service Provider.