Across
- 2. What service for overdraft do we offer where the checking account would be covered by another account if it is over drafted?
- 4. What company does the bank use for ordering checks?
- 8. "My mom passed away and I need help in what to do next regarding her 5/3 accounts, can you help me?" What is the "Content Title" (exactly as it appears) that is in Contact guide where we would send her?
- 9. guide "I need the email and fax to send my POA paperwork to, can you help me?" Where do we find this?
- 11. What two people (either/or) do you reach out to if an unverified caller asks for a supervisor?
- 12. "I need to raise my debit card limit to use at Lowes, can you help me?" What do we need to do before completing the maintenance?
Down
- 1. What service do we provide to allow payments and purchases to be made when the available balance is not enough to pay them?
- 3. If a customer calls in red, then fails the zip code and phone number what is the name of the questions we would ask them?
- 5. If this is present on the account HRT is not required
- 6. Where do we go in KB (what is the title) to see what we can do for minor owners?
- 7. If HRT cannot be performed by you because they are calling from a number not on file but they are out of footprint what verification tool can be used?
- 10. According to KB #12076 in "How it works", who can we NOT perform HRT for?