Across
- 4. Lenses that change color based upon the different levels of light. When the lenses are exposed to sunlight they darken. When the lenses are not exposed to a lot of light (indoors), they lighten. A frequent lens add-on.
- 9. a condition related to the normal aging process, in which it becomes difficult to focus on close-up objects.
- 11. this is the status you should be in at the end of your shift
- 12. you should offer the ________ the end of every interaction
Down
- 1. This tool is used for customer appeasement
- 2. Sunglasses without corrective lens
- 3. automatically populate when you receive an interaction
- 4. ______ is the space between the centers of your pupils
- 5. You must get _____ HIPAA verifiers when looking up a customers insurance benefits
- 6. ____ help to understand why the customer called and how you resolved their issue
- 7. to place an order you have to open ______ session
- 8. Nearsightedness; a condition in which distant objects appear blurred.
- 10. This tool is used to locate Eyemed members insurance