Across
- 3. A collector's item
- 7. A 5* service
- 9. Company branded notebook, water bottle, etc.
- 10. Octopus system
- 11. One of the senses most relevant to the Legal team
- 14. You go here when setting up a Direct Debit
- 15. When we know we're speaking to the correct person
- 16. What does a third party have to be for us to speak to them?
- 18. We post them on a sign as they offer a helping hand
- 20. "You will do this today"
Down
- 1. Placing into a relevant outcome
- 2. When customers are _____ we complete CIVS
- 4. Where the customer's name is always said out loud
- 5. We still provide them, it's just not in the name
- 6. A Judgment will determine this
- 8. What powers Perch?
- 9. An old KPI that once was
- 12. "Have a good day, week, month, year"
- 13. It helps you to see what you're doing
- 17. Keeps people engaged
- 19. It dies when it reaches the age of 6
- 20. The Case Manager and the customer come to an amicable resolution