Across
- 3. When a customer calls to cancel or order a new card.
- 5. When a customer calls about why they have pending transactions in their account.
- 6. Any type of maintenance on a customers account.
- 7. Account is in the negative because the customers account did not have enough funds to cover the transaction, usually have 3 days to pay before a late charge is applied.
- 8. Customer calls to check on the status of a dispute.
- 9. Option to bank online.
- 10. When a customer is calling to inquire about the funds available in their account.
Down
- 1. Customers calling wanting to transfer funds from one account to another.
- 2. Customers are calling due to a decline on their card.
- 4. This is the how the client can make personalization to their account such as opting out of self service.