Across
- 3. Settling a problem or disagreement by each side giving up part of what it wants.
- 5. A signed record of a sale with a detailed description of what the customer has ordered and agreed to pay.
- 6. A reason or explanation a customer gives for not buying.
- 10. The list of customers that a business serves.
- 12. The process of informing customers about the value, usefulness, or desirability of a product and giving them an opportunity to buy it.
- 13. Letter of support stating your abilities, skills, and trustworthiness.
- 14. A statement made by a customer that endorses or recommends a certain product and/or business.
- 15. How a business interacts with customers and takes care of their needs.
Down
- 1. To talk over a problem or business deal in order to reach an agreement or arrive at a solution.
- 2. An itemized statement showing goods and services received by the customer and the balance due.
- 4. A potential customer or client.
- 7. The point in a sales presentation when the buyer and seller come to an agreement about a financial transaction.
- 8. The transaction that occurs when a good or service is traded for money or some other form of payment.
- 9. A meeting with a customer where a salesperson provides detailed information about his or her product with the goal of making a sale.
- 11. An itemized statement showing what the customer purchased and how much was paid.