Across
- 2. A Japanese philosophy meaning "continuous improvement". It operates on the core belief that small, daily improvements made by all workers create massive, positive long-term change.
- 5. The most expensive type of quality cost, occurring when defects are found after the customer receives the product.
- 7. An organization-wide approach where every single employee at every level is responsible for built-in quality, aiming for a "zero defects" mindset.
- 11. A proactive approach that builds quality into the process from the start to prevent defects from happening in the first place.
- 13. The exact production quantity where the total cost to make a product in-house equals the total cost to buy it from a supplier. At this precise volume, both options cost the business the exact same amount.
- 14. Costs that scale directly with production volume
- 15. A reactive, inspection-based approach that detects defects after they occur.
Down
- 1. Money spent avoiding defects before production problems ever occur.
- 3. A quality alert system that immediately notifies workers when a problem is detected on the production line, instantly pausing production so the issue can be fixed before defects multiply.
- 4. A manufacturing approach focused on maximizing customer value while minimizing waste through efficient workflow and continuous improvement.
- 6. Costs from defects that are caught before the product reaches the customer.
- 8. Costs that do not change regardless of how many items you make (
- 9. The degree to which a product or service meets customer expectations
- 10. A visual workflow system used to improve efficiency and reduce waste by signaling to workers to only produce items when they are actually
- 12. Money spent checking, testing, and monitoring quality during or after production to find problems before the customer does.