Across
- 1. Customer experiences are based on the five ?
- 2. Superior cusotmer experiences are WOW, first class, and ?
- 3. ? are the company to the customer
- 5. The ability to steer a conversation to a resolution in the most effective way is ?
- 7. End the handshake cleanly, ? the introduction is over
- 9. Pay attention to ?
- 10. The four basic customer needs are to feel understood, comfort, important, and ?
Down
- 1. The ? technique should be used to calm an irate customer on the phone
- 4. create a ? experience for cusotmers
- 5. A firm handshake combined with strong eye contact communicates ? to our cusotmer
- 6. Look at everything through the ? of the customer
- 8. everything ?