Across
- 2. create this experience
- 4. fourth need
- 7. third need
- 9. earn customer
- 11. first need
- 12. hierarchy of needs
- 13. product or service, atmosphere, physical plant, 4th factor of positive experience
Down
- 1. second need
- 3. fifth need
- 5. smile sincerely, take genuine interest in needs, treat customers with respect, put your customers at ease
- 6. look through customer
- 8. first step in understanding customer's
- 10. when conditions changes, change