Across
- 6. Refers to the presence of the customer in a service process.
- 7. The time that it takes to process one unit at an operation in the overall process.
- 10. Processes that have contact with the customer.
- 11. A layout where resources are arranged according to a regularly occurring sequence of activities.
- 12. Categorizes service processes based upon the degree of customization/ customer interaction and labor/capital intensity.
Down
- 1. Presents the order in which tasks must be completed.
- 2. Groups of products that have similar processing requirements.
- 3. The layout used when the product cannot be moved during production.
- 4. The maximum allowable cycle time at each workstation, based on customer demand.
- 5. Processes that are not seen by the customer.
- 8. Used to assign tasks so that idle time and the number of workstations are
- 9. A layout that groups together similar resources.