Across
- 3. Industry focused on lodging, food, and tourism services.
- 6. Frontline activity to enhance customer satisfaction.
- 8. Sector providing intangible products or solutions.
- 9. Consumable products like clothing and toiletries.
- 10. Industry centered around patient care and medical services.
- 14. Ensures goods are stocked and tracked efficiently.
- 15. External services for delivering food and goods.
- 16. Extra features like warranties and after-sales service.
- 18. Overseeing building operations and maintenance in hospitality.
- 19. Industry involved in preparing and serving meals.
Down
- 1. Large retail outlets offering a variety of products under one roof.
- 2. Retailers specializing in one product category, e.g., electronics.
- 4. Durable products like furniture and cars.
- 5. Planning efficient operations in hospitality management.
- 7. The main benefit or value a product provides to the customer.
- 8. Network connecting production to delivery in hospitality.
- 11. Online platforms selling goods via the internet.
- 12. Space where goods are sold directly to consumers.
- 13. The physical item or service with features, design, and packaging.
- 17. Small businesses run by individual owners.