Across
- 2. close the sale
- 5. A tactic where the salesperson acts as if the customer has already made the decision to buy
- 7. overcome objections
- 9. Strategies used to persuade a customer to make a purchase
- 12. Companies use ________ selling to build long-lasting relationships with customers
- 14. Approach the customer
- 15. measuring revenue generated for the number of new customers acquired within a realistic timeline
Down
- 1. A direct tactic in which the salesperson requests the sale move forward
- 3. A salesperson asks a prospective buyer for his or her opinion in a genuine way
- 4. Determine needs
- 6. ________ must understand the company’s mission and perform their job duties in alignment of that mission
- 8. comparing outcomes with the sales goals originally set
- 10. Acquiring knowledge of a product’s features
- 11. In most business, existing customer are ____ valuable than new ones
- 13. present the product