Across
- 12. _____ selling. Includes the offer the product or feature to accompany the original purchase
- 13. Anytime Fitness awards a free month of membership to an existing member who refers a new member
- 14. never make an unrealistic ______
- 15. preparation is key to _______ the product
Down
- 1. Starbucksawards "stars" for purchases, which can be redeemed for free products
- 2. overcome ______. This can be a difficult part of the process
- 3. Trust the customer, calm yourself,calm your customer, and solve the problem
- 4. use active _____ to clarify the problems when the customer is unhappy
- 5. ____ the sale. Moment when the customer has made a final decision
- 6. Don't ____ ___ problems or mistakes
- 7. ______ needs. Ask potential customers plenty of questions
- 8. _________ the customers with good body language and facial gestures
- 9. prospecting, preappraoch, approach, presentation, close, and follow up
- 10. stay ____ when you are in conflict with a customer
- 11. Kohl's gives merchandise discounts to their credit account holders that aren't available to other customers