Across
- 2. service buffet guests help themelves to the food
- 7. buffer service staff positioned themselves behind the buffet line and dish food onto guests' plates
- 10. poor _______ attitude is one of the causes of _________ breakdown
- 11. never ________ in the work place
Down
- 1. on the floor must be cleaned immediately
- 3. service staff must listen and ________ with the guest
- 4. must be served at the correct temperature
- 5. service known as American service
- 6. use calming ______ when conversing with guest
- 8. service_________ happens when the product or service fails to meet customer expectations
- 9. food must be served on the _________