Across
- 3. management: Managers who report to top-level management and who have supervisors who report to them
- 5. loyalty: The customer’s preference for a business; usually expressed in regular purchases from the business
- 7. planning: Short-range planning (one year) of specific actions the business will take
- 10. relations: All the activities a business engages in to interact with its customers
- 13. The management function that monitors the work effort
- 16. Knowledge, facts, or data presented in a useful form
- 19. management: The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision-making
- 20. skills: Ability to understand the specialized aspects of jobs
- 22. function: Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling)
- 24. resources: Equipment and supplies used by businesses in their operation
- 25. skills: The ability to see the “big picture” and think about how things will work together
- 26. management: All managers who are responsible for the operation of the company or a business unit.
- 27. skills: The ability to communicate, interact, and build relationships with others
- 33. The management function of setting up the way the business’s work will be done
- 34. Loyalty to a particular business
- 35. Polite behavior; good manners
- 36. planning: Long-range planning (three to five years) for the company as a whole
Down
- 1. Fulfilling the requirements of the law
- 2. culture: The values and ideals that an organization encourages among its employees
- 4. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
- 6. development: Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession
- 8. resources: People who work to produce goods or services
- 9. information system (MIS): An integrated technology that assists with an organization’s information management needs
- 11. All the opportunities that businesses have to connect with customers and reinforce their brand value
- 12. management: Supervisors who work directly with the employees who carry out the business’s routine work
- 14. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
- 15. The management function of providing guidance to workers and work projects
- 17. service: Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
- 18. processing: Converting facts and figures into useful information
- 19. customers: The people (i.e., employees) who work cooperatively together to achieve business goals
- 21. Focused on customer needs and wants
- 23. A human resources management activity that involves recruiting, interviewing, hiring, orienting, and dealing with job changes for a company’s employees
- 28. information: Private information that belongs to an organization and cannot be released to the public
- 29. The management function of deciding what will be done and how it will be accomplished
- 30. Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)
- 31. secret: Undisclosed information within a particular business or industry
- 32. promotion: Promotion for a business provided by customers who tell others of their satisfaction with the business