Unit 5 Review

7. Using multiple connected sales channels to create a seamless customer experience
8. The step where the salesperson greets and builds rapport with the customer
10. Welcoming customers without immediately recommending products
14. Turning a customer objection into a selling point
18. Attention Interest Desire Action stages of the sales funnel
19. Recommending related or additional items to a customer
20. A verbal or nonverbal sign that a customer is ready to buy

1. Direct interaction between a salesperson and a customer to persuade a purchase
2. A buying motive based on logic facts and reasoning
3. Software used to manage customer information interactions and relationships
4. Focusing on how product features provide value to the customer
5. Researching the customer and planning before making contact
6. Contacting the customer after the sale to ensure satisfaction
9. A sales approach focused on identifying and solving customer needs
11. The value or advantage a product provides to the customer
12. Explaining product features benefits and value to the customer
13. A selling method where customers initiate contact based on interest
15. A potential customer who has shown prior interest in a product
16. A concern or reason a customer hesitates to buy
17. A question used to test a customer’s readiness to purchase