Across
- 4. meeting the needs of guests with kindness and goodwill
- 6. the day to day running of a hotel
- 7. an item that reminds you of a place you have visited
Down
- 1. total customer experience with a business
- 2. any activity people do for rest, relaxation, and enjoyment
- 3. a business that has more than one location under the same name and ownership
- 5. a place to sleep for one or more nights