Across
- 6. This trait is about projecting a positive image
- 9. When you focus on the customer, you tend to be more __________
- 13. The "S" in PAS
- 14. Category of service that encourages the customer to act
- 15. Ah, yes the service we received was good
- 16. "Let me put it in another way"
- 19. This type of service revolves around providing information
- 20. Most of us are guilty of not __________ and just interested in putting our points of view
Down
- 1. Will you be taken seriously with this kind of service?
- 2. Good service benefits this group of people, amongst others
- 3. This kind of service does little to create a bond with your customer
- 4. the buck stops here
- 5. Outstanding, unforgettable, they really went out of the way
- 7. You create this for your customer with a great service
- 8. Don't forget our __________ customers - they too expect a great service standard from you
- 10. Service is not just a random approach - rather it has to be provided at every __________
- 11. "Normally that is difficult, but let me check if we can offer you a workaround" - an example of __________ language
- 12. Watch the clock, just get by, no initiative
- 17. These type of questions help customers elaborate on a topic
- 18. The good old saying - Customer is __________