UNIT I CROSSWORD-QMSP

4. The cost of quality = Cost of ........ +Cost of non .....
6. Quality management system requires.........
7. The quality movement starts from this country
8. designing for ......... is forth phase of SQM
9. Failure costs occurring after delivery or shipment of the product - and during or after furnishing of a service - to the customer is called ........failure cost
11. The costs of all activities specifically designed to prevent poor quality in products or services is called ..........cost
13. First word of SQM
15. Establish quality ........ is first phase of SQM
16. There are two type of certification of QMS- ISO and six ......
17. The quality Guru
18. The process in which an organization will identify its business strategies

1. companies with a certified QMS experience increased ........
2. Failure costs occurring prior to delivery or shipment to the customer, or before providing a service is called .........failure cost
3. First word of COQ
5. One element of QMS is .........analysis and improvement
10. The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements is called ........cost
12. The final judge of the quality of the service you deliver
14. .... standards are documented rules and guidelines for implementing a quality system into your company
15. U.S. establishes the ......... Baldridge National Quality Award in 1987