Across
- 1. The number one payment method for premiums and claims reimbursement we prefer to have on file for customers.
- 2. The program you should use for every new quote, trial activation, and enrollment.
- 4. What an owner should submit for ineligible claims.
- 6. The rate at which customers hang up the phone before speaking with a representative.
- 8. Injury and illness waiting periods.
- 9. The person to contact if you need help with any claims related issues, i.e. deductible applications, deleting or moving claims, what information is needed
- 10. The form to submit for guarantee of coverage if a pet is expecting a procedure in the next 5 days.
- 14. Trupanion's number one customer.
- 15. You should never waive this for enrollments, except for hospital employees.
- 18. The amount of actual veterinary bills that Trupanion covers.
- 19. This is required for 30-day certificates.
- 20. Oldest at pet can be to enroll with Trupanion.
- 21. The person to contact to answer appeal outcome questions.
- 24. The name of the 12/12 policy rider for alternative treatments.
- 26. Dollar amount limit per illness or injury.
- 27. Team to contact with solicitor, media, or company involvement related calls.
- 29. The claim payment option for hospitals to receive reimbursement for services rendered.
- 30. Trupanion's founder and CEO.
- 32. Trupanion's number two customer.
- 33. What you create when you're unable to reach a Retention team member for cancellation requests.
- 34. Program where all pet policies are stored and managed.
- 35. The knowledgebase where you should look for all policy and procedure related questions.
- 36. The team to contact when a claim is in the status of "inprocesspendinginfo."
Down
- 1. The team to contact when you're unable to console an escalated customer or veterinarian.
- 3. Rider to receive completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the for all intact pets. It is only required for breeding pets on the 05/14 policy.
- 5. Email to send information when a clinic would like more brochures or certificates.
- 7. The cap Trupanion has in place for policies for the annual rate adjustments.
- 11. What an owner should submit to receive a guarantee for coverage.
- 12. Overview of pet's medical history to provide information regarding possible pre-existing conditions.
- 13. Something to offer policyholders, especially if it's their first claim.
- 16. Youngest a pet can be to enroll with Trupanion
- 17. Our service level (SVL) goal for number of calls answered within 30 seconds.
- 22. The number of days an owner has to reactivate a policy after a cancellation.
- 23. You should strive for this on every phone call for new enrollments and trial activations.
- 25. Exam fees are an example of this.
- 28. You should always leave one of these in PO after every single phone call.
- 31. The Trupanion original, revolutionary program that allows for electronic claims submission.