Across
- 3. What a veterinarian can submit if he/she or the owner feel a claim was denied in error.
- 7. This is required for 30-day certificates.
- 8. The form to submit for guarantee of coverage if a pet is expecting a procedure in the next 5 days.
- 10. The person to contact to answer appeal outcome questions.
- 12. Where we access payment history, billing date, and claims.
- 13. Email which to send information when a clinic would like more brochures or certificates.
- 18. What you create when you're unable to reach a Retention team member for cancellation requests.
- 19. Trupanion's founder and CEO.
- 21. Email which to send orders to reissue claims checks.
- 22. Illness waiting period
- 23. You should never waive this for enrollments.
- 24. The name of the 12/12 policy rider for alternative treatments.
- 27. Phone routing system that communicates with the Unified Service Desk to create phone activities in Dynamics.
- 28. The rate at which customers hang up the phone before speaking with a representative
- 29. Something to offer policyholders, especially if it's their first claim.
- 30. The program where all contact, pet, and hospital records are kept; where new leads are created, and where cases and emails are managed.
- 32. Oldest a pet can be to enroll with Trupanion.
- 33. The Trupanion original, revolutionary program that allows for electronic, paperless claims submission and vet direct pay.
- 35. The “wrapper” program which you log into for accessing Dynamics and creating and updating phone activities.
- 36. The name of the vet direct pay option for hospitals to receive reimbursement for services rendered.
- 37. The cap Trupanion places on possible annual rate increases.
Down
- 1. Dollar amount limit per illness or injury.
- 2. Our service level (SVL) goal for number of calls answered within 60 seconds.
- 4. What an owner should submit to receive a coverage decision prior to a procedure.
- 5. To receive completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the policy for all intact pets. It is only required for breeding pets on the 05/14 policy.
- 6. Team to contact when you need assistance with claims questions
- 9. You should strive for this on every phone call for new enrollments and trial activations.
- 11. Trupanion's number one customer.
- 14. The amount of actual veterinary bills that Trupanion covers.
- 15. Dot com site for unbiased reviews of pet insurance where we want to encourage customers to leave reviews about Trupanion.
- 16. Exam fees are an example of this.
- 17. You should create one of these for every new quote, certificate activation, add a pet.
- 20. The number one payment method for premiums and claims reimbursement we prefer to have on file for customers.
- 23. Team to contact with solicitor, media, or company involvement related calls.
- 25. The knowledgebase where you should look for all policy and procedure related questions, as well as all forms for yourself and policyholders.
- 26. Summary of a pet’s medical history to provide information regarding possible pre-existing conditions
- 31. Injury waiting period
- 34. Youngest a pet can be to enroll with Trupanion