Across
- 3. System used to manage customer and service data
- 4. Move service to a different location
- 6. End utility service
- 11. Combination required to discuss a customer's account
- 12. Characteristic used when a customer prefers Non-English communication
- 13. Required document to set up services when unable to verify personal information
- 14. Term used when an address cannot be identified or found
Down
- 1. Wildcard symbol used in C2M searches
- 2. The process of confirming someone's identity
- 5. Number of days allowed to request service activation
- 7. Entity that regulates electric and gas utilities
- 8. Used for verifying a customer's identity
- 9. Begin utility service
- 10. Someone authorized to discuss an account