Across
- 2. Empower through responsibility
- 5. Mentor others
- 6. Always respectful, polite, well mannered, understanding, cordial
- 7. Care about the whole person
- 9. Perceived by the caller as positive and optimistic
- 10. Prepared the customer for what to expect next
- 11. Does not use slang or improper grammer
- 14. One of the four pillars
- 15. The agent demonstrates a dedication and desire of helping the caller
Down
- 1. Listen with an open mind
- 3. One of the four pillars
- 4. A WellBeing dimension
- 8. Proactively looks to satisfy the caller
- 12. spark creativity
- 13. One of the four pillars