Across
- 5. The same as training; refers to the efforts made which are intended to enable our workforce through targeted training and skill development.
- 6. Occurs when a deliverable or a RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) object does not fulfill its requirements or specifications, requiring repair or replacement; each defect is assigned a severity level.
- 7. The period when significant alterations are prohibited to allow developers time to implement small updates, correct bugs, or make low-risk changes.
- 10. A multinational software corporation that provides enterprise resource planning software to manage business operations and customer relations, including CIS solutions.
- 12. Represents the agreement between the Business Partner and SoCalGas for a specific service (e.g., gas service).
- 14. Provides users with a centralized interface to access a 360-degree view of customer information. It displays a variety of information, including pending service orders, past contact history, and associated records, to enable efficient customer service and support.
- 16. A self-contained unit receiving gas services, complete with a unique unit address; in legacy CIS we refer to this as Facility.
- 19. A solution integrated within SAP that provides tools to manage and resolve Business Process Exception Management (BPEM) cases.
- 20. marks the moment when the Vista software is officially launched, and the company begins using the new solution.
- 22. During this period, a more stringent restriction will prohibit any changes or updates to the system, except for critical bug fixes or emergency patches.
- 23. A subset of services within the project focused on a single organizational unit.
Down
- 1. Represents the location within the premises where gas service is delivered and where meter/MTU devices are connected. It contains all the pertinent details regarding the equipment used for providing gas service. In legacy CIS this is referred to as GNN ID.
- 2. A committee of stakeholders who manage adjustments to project scope and timelines, ensuring orderly and agreed-upon modifications.
- 3. First phase of the Vista project lasting 6 months, used for strategizing and examining project details and change impacts.
- 4. tracks all the interactions for a business partner on the account, like Folder History in legacy CIS.
- 8. The department where Customer Service Representatives (CSRs) provide support to SoCalGas customers.
- 9. The last phase of the Vista project which occurs after the project has gone live and is focused on reinforcing project results for reliability. This phase will span six months.
- 10. Any individual (or individuals) with an interest or concern in the success of the Vista Project, including BPOs and end users
- 11. Phase dedicated to evaluating system functionality, performance, reliability, and quality of project deliverables. This phase will span 7 months.
- 13. Those with strong SAP knowledge, troubleshooting skills, testing expertise, and training abilities to provide support throughout the SAP Lifecyc
- 15. Serves as a strategic blueprint for an organization’s future operations.
- 17. SAP cloud-based solution that support managing customer service and sales interactions.
- 18. The initiative to implement the new IFS solution, replacing the previous PACER system, which coordinated field service operations for customer service technicians.
- 21. Actions to prepare and support the organization for impending changes, from initial pre-planning activities to the post-implementation stabilization phase. The OCM and Business Readiness workstream exists within the Organizational and Operational Readiness (OOR) Tower.