Across
- 1. The process of gaining new customers for a business or organization (16 letters).
- 2. Personal attributes and interpersonal skills that enhance communication and relationships with others (10 letters).
- 4. Quantitative measures used to track, evaluate, and report on various aspects of business performance (10 letters).
- 5. Customers who make multiple purchases from the same company over time (10 letters).
- 6. The willingness of customers to continue doing business with a company due to positive experiences (14 letters).
- 7. A measure of investment profitability, usually expressed as a percentage (Abbreviation) (3 letters).
Down
- 1. A measure of how well a company's products or services meet or exceed customer expectations (16 letters).
- 3. The introduction of new ideas, methods, or products for improvement or advancement (9 letters).