Across
- 7. Communication Aggressive communication is a method of expressing needs and desires that does not take into account the welfare of others.
- 8. Communication The passive aggressive person uses phrases like "Fine" and "Whatever" to express anger indirectly and to shut down direct, emotionally honest communication.
- 10. Intervention in a dispute in order to resolve it; arbitration.
- 12. Skills The ability to resist and urge or temptation.
- 13. Communication Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way.
Down
- 1. In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, and values.
- 2. Listening Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker.
- 3. Intervention in a dispute in order to resolve it; arbitration.
- 4. The ability to convey information to another effectively and efficiently.
- 5. Pressure When your peers pressure you into making unwise decisions.
- 6. Communication PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
- 9. Resolution Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them.
- 11. iMessage is a free service from Apple that enables users of iOS-powered devices to send text messages