Across
- 1. resolution, To settle conflict between parties by negotiation, mediation or arbitration
- 5. over $25 (and over $130 at certain temporary locations)
- 6. Business Bureau, A not for profit organization that accredits businesses and establishes “best
- 7. and are destroyed or disappear as the consumer uses the product
- 10. goods, Soft goods, these products typically provide a single use, or a short period of
- 13. is, Description of goods sold in their present condition, usually indicating there
- 14. Action Panel (CAP), Industry trade groups that will help resolve a dispute between its members
- 15. Off Rule, Federal rule that allows the consumer three days to cancel a door-to-door
- 16. goods, Hard goods, products that last and are available to the consumer for an
- 17. Neutral third party settles a dispute between two conflicting sides
- 18. Product Safety Commission, Federal agency charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of consumer products
Down
- 2. for a fair and honest marketplace
- 3. of Consumer Protection, Part of the Federal Trade Commission, the Bureau of Consumer Protection
- 4. no warranty
- 8. unfair, deceptive and fraudulent business
- 9. shop, Contrasting features and prices of a product before purchasing
- 11. period of use
- 12. Bill of Rights, Federal legislation that outlines the rights of consumers in the marketplace
- 13. a consumer
- 15. action, Lawsuit filed on behalf of a group of people who have the same complaint