Across
- 3. BEING INVOLVED IN A PILE UP ON THE ROAD
- 6. PEOPLE WHO HAVE HAD LONG LIVES
- 9. COUNTING IS A PROBLEM
- 10. CAN BE A SEVERE OR LONG TERM PAIN
- 11. THIS IS NO BARRIER TO MAKING A FACTUAL RECORD OF THE CONVERSATION
- 12. VULNERABILITY CAUSED BY THE DEATH OF A LOVED ONE
- 14. A CONDITION THAT CAN MAKE LIFE DIFFICULT
Down
- 1. A CUSTOMER BEHAVIOUR
- 2. HOW WELL CAN YOU READ THIS!
- 4. THIS AFFECTS US ALL AT SOME POINT IN LIFE
- 5. LOSING YOUR JOB GIVES YOU THIS TYPE OF HEADACHE
- 7. louder ICAN'T HEAR VERY WELL
- 8. THE TREATMENT EXPECTED BY THE FCA
- 13. A CUSTOMER DISCLOSURE
- 15. SOMEONE WHO WILL LOOK AFTER YOU