Across
- 3. A method of guiding users through the steps of a business process (for example the stages of an Opportunity)
- 4. The process by which a qualified Lead gets converted into an Account, Contact & Opportunity
- 5. A standard object that relates Opportunity with Products
- 7. A Salesforce system that helps create and manage information and articles which can be used to solve issues faced by customers
- 9. A standard Salesforce object representing a business agreement
- 11. A standard Salesforce object representing a Product in a Pricebook
- 14. A special picklist field in opportunity which is used to guide users through the sales process
- 16. A standard Salesforce object representing a set of Products that a company sells with their prices
- 20. The process of allocating a Lead to a User or a Queue based on certain criteria
- 23. A process that automatically assigns a Case to a User or Queue based on criteria
- 24. Process of capturing visitor information through a website form as a new Lead
- 25. A feature which allows the allocation of sales commission to the Sales reps
- 26. The standard object which relates a Campaign to a Lead
- 27. A group of people that work together to solve queries or issues faced by the customer
- 29. A standard Salesforce object representing a sellable product or service
- 30. A Salesforce object which stores proposed prices and terms of sale for any product or service
- 32. A feature that allows users to record, track and solve customer issues across sales, service, and support
- 33. A method of automatically rerouting a case to another user if a Case has been open for too long
Down
- 1. A method of raising queries into Salesforce through emails
- 2. The process of developing and maintaining relationships with prospects in early stages
- 6. The process of sending automatic email response to a Lead based on certain conditions
- 8. A standard Salesforce object representing information about the quantity, revenue distribution, and delivery dates for a particular OpportunityLineItem
- 10. This feature is used in Salesforce Knowledge, Ideas, and Answers to help classify and find Articles, Questions, or Ideas
- 12. A Salesforce object which can be used to store customers questions or issues
- 13. A way to manage a specific Marketing communication
- 15. A natural language processing and natural language understanding chatbot developed with Salesforce Einstein artificial intelligence technology
- 16. A standard Salesforce object which stores information about individual people by combining certain account and contact fields into a single record
- 17. A log which records errors that occur in any Salesforce process on your org
- 18. A standard Salesforce object which represents a purchase on a Contract, Quote, and Opportunity
- 19. A term which means to deliver service on multiple channels
- 21. The process of sending automatic email response to a Case contact based on certain conditions
- 22. A method of estimating a company’s revenue
- 28. A way of distributing the workload within a team instead of assigning work to individual Users
- 31. A standard Salesforce object represents a specific purchased and installed product